At YP UDANG BLUE SDN. BHD., we are committed to making sure your fishing gear is packed carefully and delivered safely. This Shipping Policy explains how we process, ship, and deliver orders placed through https://ypu-blue.com.
1. Order Processing
All orders are processed during our normal business hours:
Monday – Sunday
9:00 AM – 6:00 PM
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed outside our operating hours, during public holidays, or during periods of high order volume may require additional processing time.
Once your order has been processed and handed over to the courier, you will receive shipping or tracking information where available.
2. Shipping & Delivery
We currently arrange delivery through third-party courier and logistics providers.
Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, peak seasons, and other circumstances beyond our control.
Estimated delivery times are provided for reference only and are not guaranteed.
While we will make reasonable efforts to ensure that your order is shipped promptly, we cannot guarantee a specific delivery date or time.
3. Shipping Charges
Shipping charges, where applicable, will be displayed during the checkout process before you complete your purchase.
The applicable shipping fee may depend on factors such as:
- Delivery location
- Order size and weight
- Courier service selected
- Special delivery requirements
Any applicable shipping charges will be included in the total amount shown before payment is completed.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
- Full name
- Delivery address
- Contact number
- Postal code
are entered correctly.
YP UDANG BLUE SDN. BHD. is not responsible for delivery delays, failed deliveries, additional courier charges, or returned parcels caused by incorrect, incomplete, or outdated delivery information provided by the customer.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible.
We will try to assist, but we cannot guarantee that the address can be changed after the order has been dispatched.
5. Order Tracking
Where tracking information is provided by the courier, customers may use the tracking number to check the delivery status of their order.
Tracking information may take some time to become active after the parcel has been collected by the courier.
Once an order has been handed over to the courier, delivery updates and estimated arrival times may be controlled by the courier service.
6. Delayed Deliveries
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.
Delivery delays may be caused by circumstances including:
- Courier operational issues
- Severe weather
- Public holidays
- High shipping volume
- Road or transportation disruptions
- Incorrect delivery information
- Remote-area delivery
- Unforeseen events beyond our reasonable control
If your order is significantly delayed, please contact us and we will assist in checking the shipment status with the relevant courier where possible.
7. Lost or Missing Parcels
If your order has not arrived within a reasonable period or the tracking information indicates an issue, please contact us.
We may contact the courier to investigate the shipment.
Customers may be required to provide relevant order information to assist with the investigation.
The final resolution of a lost parcel may depend on the courier’s investigation and applicable delivery circumstances.
8. Damaged Parcels or Products
Please inspect your package as soon as possible after receiving your order.
If the outer packaging is visibly damaged, we recommend taking clear photographs or videos before opening the package.
If the Goods inside the package appear damaged, defective, or materially different from what was ordered, please contact us promptly.
When contacting us, please provide:
- Order number
- Description of the issue
- Clear photographs of the Goods
- Photographs of the packaging
- Video evidence where applicable
This information may help us investigate the matter with the courier and determine the appropriate solution.
9. Incorrect or Missing Items
If you receive an incorrect product, missing item, or incomplete order, please contact us as soon as possible.
We will review the order details and assist in resolving the issue.
Please do not return any Goods before contacting us, as unauthorized returns may cause unnecessary delays.
10. Re-delivery
If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other circumstances caused by the recipient, additional shipping charges may apply for re-delivery.
Any applicable re-delivery arrangements will be discussed with the customer before the parcel is shipped again.
11. International Shipping
Unless otherwise stated on the Website, our shipping service is intended primarily for deliveries within Malaysia.
International shipping availability, fees, customs requirements, import duties, taxes, and other charges may vary by destination.
Where international shipping is offered, customers are responsible for any applicable customs duties, taxes, clearance charges, or other fees imposed by the destination country.
12. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact us:
YP UDANG BLUE SDN. BHD.
Company Registration No.: 202601005861 (1667959-U)
Physical Address:
LOT 730B BATU 1, JALAN AYER HITAM, 83700 YONG PENG, JOHOR.
Email: yp.udang.blue@outlook.com
Phone: 011-5874 1096
Working Hours: 9:00 AM – 6:00 PM