At YP UDANG BLUE SDN. BHD., we aim to ensure that every order is received in good condition and as described on our Website. Please read the following Return & Refund Policy carefully before making a purchase.
1. Non-Returnable and Non-Refundable Items
All Goods sold by YP UDANG BLUE SDN. BHD. are non-exchangeable and non-refundable, except under the following circumstances:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or other information advertised on the Website.
- The item received is spoiled, damaged, or defective upon delivery.
- The delivery exceeds the delivery timeline stated in our Shipping Policy.
Requests that do not fall within the above circumstances will generally not be eligible for return, exchange, or refund.
2. Required Evidence
To submit a return or refund request, the customer must provide sufficient evidence to support the claim.
The following evidence may be required:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and the item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, Order details, and any other supporting documents reasonably requested by the Company.
The unboxing video should clearly show the condition of the parcel and its contents from the beginning of the opening process.
3. Return & Refund Request Period
All return and refund requests must be submitted to:
Email: yp.udang.blue@outlook.com
The request must be submitted within 24 hours of receiving the Goods.
Customers are strongly advised to inspect their parcels and Goods immediately upon delivery.
4. Late or Incomplete Claims
Any return or refund request submitted after the 24-hour period may not be accepted.
Requests submitted without the required evidence listed in this policy may also be rejected.
The Company reserves the right to request additional information or evidence where necessary to assess a return or refund claim.
5. Assessment of Claims
Once a return or refund request is received, the Company will review the information and supporting evidence provided.
Where a claim is approved, the Company will communicate the next steps regarding the return, replacement, or refund.
Customers should not send Goods back to the Company unless instructed to do so.
6. Refund Processing
Where a refund is approved, the refund will generally be processed through the original payment method where reasonably possible.
The time required for the refund to appear in the customer’s account may vary depending on the relevant bank, payment gateway, or financial institution.
7. Contact Us
For return or refund enquiries, please contact:
YP UDANG BLUE SDN. BHD.
Company Registration No.: 202601005861 (1667959-U)
Email: yp.udang.blue@outlook.com
Phone: 011-5874 1096
Physical Address:
LOT 730B BATU 1, JALAN AYER HITAM, 83700 YONG PENG, JOHOR.
Working Hours: 9:00 AM – 6:00 PM